Customer Success Engineer

Team

Role

Job functions

• Build strong relationships with clients by acting and consulting as the application integration expert.
• Being a trusted advisor and single point of technical contact for our customers from a product usage and deployment perspective.
• Together with Customer Success team work with customer’s team to onboard them and prepare for roll out/deployment of Bright DAST Platform.
• Ensure all customers receive top quality support, technical issues are solved in a timely manner by implementing different solutions in correlation with Bright’s DAST and customer applications.
• Serve as the Technical support escalation point of contact for customers.
• Help customers integrate security into their development process and help them transform how they approach application security.
• Training and enablement of customers and partners to make sure they get the most from Bright DAST Platform quickly and effectively from the very first day.
• Report on, analyze and track technical support cases through to resolution and delivery.

Required Skills:

• 5+ professional experience in network or development: comfortable working in Windows, Linux, APIs and CLI services/commands.
• Proficient in analyzing HTTP request/response cycles and interpreting headers to help troubleshoot and resolve network and application issues during onboarding and scanning.
• Knowledge of Linux and Microsoft Windows in Enterprise environments.
• Proficiency and/or knowledge of OpenAPI/Swagger, CI/CD platforms (Jenkins, GitHub etc), Cloud technologies, applications development, applications security, and vulnerabilities.
• Good working experience with Git workflows (GitFlow, GitHub flow, etc.).
• Understanding the secure coding practices and knowledge of common types of application layer vulnerabilities.

• Excellent communication skills in English. An ability to influence, persuade and motivate people at every level and every function to partner with you on solving problems.
• Strong ability to work with enterprise customers, handle their expectations, solve and/or escalate problems.
• Ability to work with customers and teams across time zones including the US.

Preferable/ Nice to Have:

• BS or equivalent degree in computer science, computer engineering, or equivalent;
• Proven knowledge of security and security best practices, specifically in implementing, deploying, and securing modern applications and services.
• Hands-on experience in a fast-growth startup environment.
• Work experience of DAST (Dynamic Application Security Testing) in a DevOps environment will be a great advantage.

What we offer:

• Interesting and challenging project.
• Competitive compensation
• Ability to work from home.
• World-class security experts changing the world of application and API security. Do it with us.
• Ability to interact with some of the largest global organisations as customers
• A diverse and inclusive workplace. Bright is an equal-opportunity employer and our team is composed of individuals from many diverse backgrounds, lifestyles, and locations.