Technical Support Analyst

Responsibilities:

• Build up and maintain a knowledge of the Marvelsoft software, configuration files, integration, and business flows to assist in issue investigation
• Be involved in application system checks, identifying and resolving issues before they impact our customers (first-line support)
• Escalate issues to team leaders, business, and management as appropriate
• Attend, and coordinate technical sessions with current and potential clients
• Respond to client email and phone requests Investigate and resolve reported issues
• Prioritize, log, and keep issues up to date on the issues tracking system

• Effective in a team, able to develop and maintain good relationships to complete tasks successfully
• Excellent communication skills and customer focus
• Ability to create and maintain strong working relationships both with customers and internally
• Desire to learn both technical and business aspects of customer workflows and the broad range of functions delivered across all aspects of Marvelsoft software
• Ability to troubleshoot and approach problem-solving in a logical manner
• Ability to communicate confidently and concisely using business acumen
• Computer Science or IT-related degree
• Technical knowledge or experience in the following areas:

• Excellent written and spoken communication skills in English

Appreciated skills:

• Familiarity with the global marketplace and trading sector
• Familiarity with FIX protocol