Senior Partner Operations Specialist

In this role you will wear many hats, but your knowledge will be essential in the following:

• Be the trusted, strategic advisor for the primary contacts within your partner portfolio; making recommendations and setting goals for the advancement of the partnership
• Manage high-complexity partnerships within the Personify Health Partner Ecosystem
• Serve as support for partner inquiries related to operational function and day-to-day process, product design, and partner integration into the Personify Health platform
• Support the creation and management of partner documentation within the internal database
• Respond to routine client-related, partner, and internal team requests and support the successful resolution of issues
• Collaborate cross-functionally with teams across the organization
• Monitor partner case queue daily
• Work with key stakeholders on launch readiness for new partners
• Navigate multiple databases simultaneously for inquiry research and resolution
• Take on additional projects and initiatives as requested by Partner Team leadership
• Help in mentoring Partner Operations team colleagues and assist in the onboarding of new team members

What you bring to the Personify Health Team:

• Bachelor’s degree or equivalent experience
• 2-3 years’ experience managing a partner portfolio
• 1-2 years’ experience with a SaaS based software solution-based company (desired, but not required)

You also take pride in offering the following Core Skills, Competencies, and Characteristics:

• Capacity to complete tasks quickly and with a strong sense of urgency
• Excellent and effective communication skills, both written and verbal
• Resourceful, with a solid ability to collaborate well with peers
• Proficiency in Microsoft Office suite and CRM tools such as Salesforce
• Willingness to accept and contribute new ideas and adapt to a rapidly changing, high-growth environment
• Passion for team building across the Product organization and cross-functionally within Personify Health
• Self-directed, results-oriented attitude with strong project management skills
• Confident to interact in a meaningful way across partners
• Sense of pace and prioritization to ensure work is completed within the expected timelines
• Ability to multitask and perform effectively with multiple priorities
• A high level of professionalism and positive work behavior