Senior UX/UI Researcher

This is the job

This is your role

• Work with cross-functional teams to design and conduct research, in order to better understand customer needs and spot users’ pain points, by using various methodologies.
• Support and manage strategic research, translating research into actionable insights to deliver deep-dive analysis for new opportunities, trends, propositions etc.
• Establish a user research process across discovery, concept validation and prototype in collaboration with the Product Design and Data teams.
• Apply appropriate research methods to address the questions at hand, considering the nature of data needed (Qualitative/Quantitative) and the aspects to assess (Behavioral/Attitudinal).
• Manage and deliver analysis of existing research findings and insights, assessing strength of insights and identifying gaps. Identify and apply methods for filling these gaps to improve quality of insights.
• Distill research questions into thorough and efficient research plans.
• Recruit and schedule representative panels of participants.
• Facilitate or being an active observer in moderated usability tests/ interviews.
• Synthesize qualitative data into clear learnings with compelling evidence.
• Manage & facilitate research activities working alongside POs & Product Designers to communicate research insights and recommendations to stakeholders in a clear and compelling way.
• Implement frameworks for sharing findings (users, market, competitors) on a regular basis in an engaging way to improve knowledge across teams. Compile and deliver these insights regularly to the design team and internal stakeholders.
• Support product designers to ask the right research question, develop testable hypotheses, document assumptions and design research / testing approaches.
• Guide and coach Product Designers, stakeholders and team members to use best research practices and advocate for user-centered design.

This is you

• At least 3 years of experience in User Research.
• Comprehensive experience of qualitative research methods; including interviews, lab studies, expert evaluations, participatory design sessions and workshops, ethnographic research methods and persona development.
• Proven experience working across the entire research process, ensuring quality outcomes - from planning to executing both qualitative and quantitative research activities, through to analysis and synthesis, storytelling and presentation.
• Working experience on the practicalities of conducting testing: recruiting processes, scheduling and logistics, protocol development, interviewing and moderating, analysis and research deliverables.
• Working experience as a facilitator in Usability tests / Interviews on software products.
• Experience with remote user testing methodologies & tools.
• Demonstrated experience working closely with product development teams in an Agile environment.

Nice to have skills: