IT Support Specialist

Key Responsibilities:

• Set up workstations, accounts, and required software for new employees
• Manage user access control, including onboarding and offboarding employees
• Ensure data backup and disaster recovery processes are in place and tested regularly
• Conduct regular security awareness training for employees
• Respond to security incidents and conduct root cause analysis
• Perform internal security audits and assist with external security assessments
• Track and manage the inventory of hardware and order new equipment as needed
• Troubleshoot and resolve hardware and software issues for employees
• Provide remote and in-person IT support, including hosting video calls and screensharing for issue resolution
• Maintain virtual machines, ensuring proper setup and configuration
• Ensure all IT-related processes and procedures are documented and kept up to date
• Assist employees in learning new applications and troubleshooting technical challenges
• Actively contribute to ISO 27001:2022 initiatives by following and improving security policies and procedures
• Monitor IT security risks and report vulnerabilities
• Support access control, software updates, and compliance with security standards
• Develop self-help resources, knowledge base articles, and IT FAQs for employees
• Research and recommend new technologies to improve IT operations
• Optimize IT service management by tracking support requests and response times

Office Management Assistance (Additional):

• Provide physical office support, including hardware setup, basic infrastructure maintenance, and assisting the Office Manager as needed
• Ensure smooth operation of office equipment such as printers, network devices, and video conferencing tools
• Other related tasks as needed

Qualifications:

• At least two years of professional experience in IT Support at service provider level
• Good proficiency in English
• Good knowledge of computer systems, mobile devices, and other tech products
• Good knowledge of Windows Servers, Microsoft Exchange, Microsoft 365 and cloud technologies
• Ability to diagnose and resolve technical issues
• Outstanding communication skills, with an ability to convey technical information in a clear and concise manner
• Strong organizational and multitasking skills to thrive in a fast-paced environment
• Knowledge of network administration or IT security

Being part of Softray brings a lot of benefits, including:

• Personalized benefit fund
• Performance-based gifts & annual bonuses
• Softray shop discount