Iskustvo
Medior
Angažman
Puno radno vrijeme
Rok prijave
još 28 dana
O kompaniji
SupportYourApp is a Support-as-a-Service that provides augmented customer care and support services for growing startups and tech companies around the globe 💛
Our mission is to make the first customer a forever customer. We accomplish it by providing secure customer care powered by human empathy and tech solutions exceeding the in-house-like quality of service.
Opis posla
Looking for a dynamic Technical Support Engineer to empower enterprise users, ensuring they maximize the value of the cutting-edge data and APIs. This role is a perfect blend of technical expertise, problem-solving, and customer interaction, where you'll tackle challenges head-on and help our enterprise clients succeed.
As a Technical Support Engineer, you will:
- Be the Expert: Master technology and become proficient in writing Lucene data queries
- Troubleshoot Like a Pro: Diagnose technical issues, debug API requests, and deliver fast, effective solutions
- Empower Customers: Provide clear guidance through documentation, best practices, and hands-on support
- Continuously Improve: Identify patterns in customer requests to help shape better solutions and enhance user experience
- Build Relationships: Establish trust and sustainable relationships with customers through open communication
Kvalifikacije
We're looking for someone who is:
- Experienced in technical support (beyond Help Desk roles), with at least 3 years of hands-on experience. Passionate about understanding how things work and solving technical puzzles
- Able to understand technical language and communicate effectively with developers. Skilled in APIs, JSON, HTTP requests, and debugging tools
- Experienced working with B2B customers, especially enterprise-level clients. Enjoys helping people and explaining complex concepts clearly
- Strong Communicator: Fluent in English with excellent interpersonal skills
- Familiar with ticketing systems like Jira or Monday.com
- Attentive to details, has strong prioritization skills, and uses a methodical approach
- Thrives in a fast-paced environment and takes initiative
Bonus Points:
Your application will stand out if you have:
- Experience with Python, Postman, or SQL
- Familiarity with platforms like Zendesk or HubSpot
- Background in SaaS, cybersecurity, or data-focused industries
- Previous roles in tech support or customer success
Dodatne Informacije
Why Join the team?
You'll be part of a team that values innovation, collaboration, and customer success. If you're passionate about technology and love solving complex challenges while building meaningful relationships with clients — this is your chance to shine!
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