Iskustvo
Junior, Medior
Angažman
Puno radno vrijeme
Rok prijave
još 30 dana
O kompaniji
Bright is a rapidly growing, top-tier venture-funded company, focusing on developer-centric application security for the enterprise. We enable organizations to fix security issues before they reach production by integrating security early in the software development process, reducing reliance on manual testing, and running scans frequently.
Opis posla
We seek dedicated and proactive Technical Support Specialist to be our customers’ first points of contact, providing essential technical support and ensuring a seamless user experience with our DAST solution.
You’ll have a unique opportunity to work with cutting-edge technologies and assist the world’s biggest enterprises with testing their applications.
Team
In this role, you will join Bright’s Technical Support Team within the Customer Success and Support department. As a Technical Support Specialist, you will handle incoming Tier 1-2 support calls from customers across North America and the EMEA regions, resolving technical issues within your scope of expertise.
Role
Technical Support Engineer – Hybrid Bosnia and Herzegovina, working in shifts
Job functions
- Serve as the initial point of contact for customers seeking technical assistance via various channels.
- Diagnose and resolve technical issues related to our DAST product, ensuring timely and effective solutions.
- Track and manage support tickets, ensuring accurate and timely updates are provided to customers.
- Maintain detailed records of customer interactions, technical issues, and resolutions in our support database.
- Identify and escalate complex issues to higher-level support or specialized teams as necessary.
- Contribute to the creation and maintenance of support documentation, FAQs, and knowledge base articles.
- Gather and relay customer feedback to the product and development teams to help improve our offerings.
Kvalifikacije
Hard skills
- 1-2 years of experience in IT or Networking or similar technical support roles; comfortable working in Windows, Linux, APIs and CLI services/commands.
- Knowledge of Linux and Microsoft Windows in Enterprise environments.
- Optional understanding and knowledge of common types of application layer vulnerabilities, Firewalls, and Security products.
- Optional knowledge of SDLC, OpenAPI/Swagger, CI/CD platforms (Jenkins, GitHub etc), Cloud technologies, applications development, applications security, and vulnerabilities.
Soft Skills
- Excellent communication skills in English. An ability to influence, persuade, and motivate people at every level and every function to partner with you on solving problems.
- Strong ability to work with enterprise customers, handle their expectations, and solve and/or escalate problems.
- Ability to work with customers and teams across time zones including the US and other parts of the world.
Dodatne Informacije
What we offer
- Interesting, technical, and challenging assignments with abundant international professional experience
- Competitive compensation.
- Working in shifts (hybrid work – office, home).
- Opportunities for professional growth and advancement.
- Ability to interact with some of the largest global organizations as customers.
A diverse and inclusive workplace. Bright is an equal opportunity employer and our team is composed of individuals from many diverse backgrounds, lifestyles, and locations.
Oglas istekao?
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