Behind every customer data point is a person. Behind every business decision is a person. And because every person is unique the first customer we figure out is you. Forsta is the new frontier of customer experience and research technology — a technology company with a difference. The difference is that we collaborate. We listen, we design the solution together. We adapt our market leading experience and research technology to our clients' needs, not the other way around. We exist to inform and inspire the decision makers.
Opis posla
PG Forsta currently has an exciting remote opportunity for a Project Manager to join our implementation team and lead technical implementations of our various product offerings, client services, and solutions in data and web-based projects. Responsible for managing the execution of programs and/or projects, the ideal candidate will be adept at working within the constraints of schedule and scope, while managing and communicating risk. To be successful, this individual must also be vigilant in ensuring adherence to established processes and methodologies, as they will be working among geographically dispersed teams. Advanced customer service, satisfaction, and communication skills are needed in daily interactions with clients. Strong management skills with a proven record of providing direction and leadership to others are essential, as the candidate must be an effective communicator and problem-solver. The candidate must also possess demonstrated skills in leading and managing change, pull together ideas and suggestions, shape them into a vision, and implement within project plans.
Shift Schedule: Second shift covering US Eastern, US Central, US Mountain or US Pacific Time zone
Duties & Responsibilities:
Assemble and coordinate project staff members, manage project resource allocation, and forecast project timelines.
Track conversion deliverables using appropriate tools. Support business segments and staff by communicating timelines effectively and accurately. Stay diligent about honoring deadlines, keeping promises, and maintaining standards.
Create and maintain comprehensive project documentation
Monitor and review project progress and timelines, identify and resolve issues to ensure project success
Serve as the primary point of contact for the stakeholder throughout the implementation project, and successfully transition the relationship at the end of the project to the Account Manager
Facilitate the definition of project scope, goals, and deliverables
Ensure projects meet or exceed technical specifications, customer requirements, policies, and deadlines
Establish and maintain relationships with third parties/vendors
Must be free to travel on occasion as business needs dictate
Kvalifikacije
Qualifications:
Bachelor's degree or equivalent experience
1-3 years of experience in project management, consulting, or related field
Ability to lead cross-functional teams toward operational objectives
Ability to manage multiple project deployments and integrations
Effective interpersonal, writing, and presentation skills required
Experience working with matrixed resources within assigned programs and/or projects
Solid understanding of software development work, practices and culture
Skilled in meeting facilitation, action item traction, and follow-up
Solid technical background or SAAS organization experience preferred
Experience using Microsoft Office Suite (Project, PowerPoint, Visio)Experience with Jira or similar project tracking tools preferred