Iskustvo
Medior
Angažman
Puno radno vrijeme
Rok prijave
još 25 dana
O kompaniji
PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.
Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.
Opis posla
Responsibilities include:
- Product Support: Respond to a wide range of product-related and technical questions regarding the use and operation of our products
- Troubleshoot complex client issues involving reporting solutions and data workflows
- Communicate with clients electronically to troubleshoot issues and clarify requirements
- Manage client expectations
- Provide guidance to internal departments
- Follow company security and privacy policies and related procedures, and ensure proper safeguarding of information and data made accessible to you
Kvalifikacije
What you bring:
- Strong communication, interpersonal and problem solving skills
- Good knowledge of Excel and SPSS
- Demonstrated understanding of technology and ability to leverage technology effectively
- High social skills and service-minded
- Ability to work in a matrixed, cross-functional environment
- Proven analytical skills; you enjoy “figuring out” things out
- Ability to communicate technical issues in a clear manner
- Strong work ethic
- Experience with Forsta Visualizations/Dapresy is a plus
- Experience from market research industry is a plus
EDUCATION/EXPERIENCE REQUIRED: Associates/Bachelor’s degree in Data Sciences or Data Analysis
2-3 years’ experience in a similar environment (eg. Software Application support) with comparable responsibilities is preferred, but equivalent experience will be considered
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Dodatne Informacije
Our Mission:
We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.
Our Values:
To put Human Experience at the heart of organizations so every person can be seen and understood.
- Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.
- Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.
- Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.
- Dare to innovate: We challenge the status quo with creativity and innovation as our true north.
- Better together: We check our egos at the door. We work together, so we win together.
We are looking for a well-organized, collaborative and tech-savvy individual to join our global Technical Support team as Technical Support Engineer for the Forsta Visualizations Product Suite.
The Technical Support Engineer provides guidance to our clients and internal teams. You will become a Forsta Visualizations specialist and work closely with members of Technical Support, Project Management, Account Management, Customer Success, and Cloud Operations as well as Engineering to leverage the Forsta Visualizations platform.
Oglas istekao?
Slični Oglasi
(Networking) Technical Support Consultant
SupportYourAppremote
Lokacija
Banja Luka
Iskustvo
Medior
Rok prijave
još 25 dana
(Networking) Technical Support Consultant
SupportYourAppremote
Lokacija
Zenica
Iskustvo
Medior
Rok prijave
još 25 dana
(Networking) Technical Support Consultant
SupportYourAppremote
Lokacija
Sarajevo
Iskustvo
Medior
Rok prijave
još 25 dana
(Networking) Technical Support Consultant
SupportYourAppremote
Lokacija
Tuzla
Iskustvo
Medior
Rok prijave
još 25 dana
Technical Support Engineer
SupportYourAppremote
Lokacija
Sarajevo
Iskustvo
Medior
Rok prijave
još 25 dana
Top IT poslovi u tvom inboxu
Pretplati se na Dzobs.com newsletter i jednom sedmično ti šaljemo najnovije poslove za odabranu poziciju.
Zanimanje...