Customer Support Agent

What you will do:

• Product Knowledge: Develop comprehensive knowledge of our products and services, effectively communicating their value to customers.
• Product Documentation: Maintain and update internal and external knowledge bases with technical information, use cases, and best practices.
• Training: Conduct training for the customer success team, ensuring proficiency in our products, especially new developments.
• Cross-functional Collaboration: Work with teams like account management and support to meet customer needs and identify improvement opportunities.
• Customer Consultancy: Engage in project-based consultancy with clients, supporting account management to develop customized mobility solutions.
• Technical Support: Provide guidance on product and technical issues, coordinating closely with the tech team for necessary information.
• Data Analysis: Analyze customer data to identify trends and opportunities for proactive customer support and experience enhancement.

• Customer Focus: You have 1+ years of experience in a customer-facing role where you thrived on helping customers succeed. Experience with B2B SaaS solutions is a strong plus!
• Communication Skills: You're a communication pro! You can clearly and effectively express yourself in writing and verbally, in English. Do you also speak German? That's a huge advantage in this role!
• Teamwork and Initiative: You're a self-starter who can take initiative and manage your own workload, but you also thrive in a collaborative environment and enjoy working with others toward a common goal.
• Problem-Solving Prowess: You're a natural problem-solver who loves tackling challenges and finding creative solutions. You're not afraid to think outside the box and go the extra mile to help customers.

Why Join Us?

• Innovative Environment: Be part of a forward-thinking mobility tech startup that's shaping the future of urban transportation.
• Career Growth: Opportunities for professional development in a fast-changing industry.
• Unique Opportunity: Directly influence decisions and work on a product that has a tangible impact on urban mobility.
• Dynamic Team: Work with a passionate and dedicated team committed to making a difference.
• World-Wide Customer Base: Work with customers in the Middle East, Europe, and the US.
• Competitive Compensation with potential increases based on experience.
• If you're passionate about urban mobility and have the skills and experience to excel in this role, we want to hear from you! Please send your resume via our form. We will get in touch with you shortly!