Technical Support Analyst

• Troubleshooting, testing, data analysis, research, and reporting
• Keeping track of ongoing projects and providing regular and timely updates to all involved parties
• Performing test scenarios to ensure the stability of the newly released software
• Communication with the clients
• Updating and writing the documentation related to new software releases, CS&QA procedures, etc
• Deploying configuration changes, new releases, etc. to client environments
• Improving your knowledge of the financial markets and the trading industry

Requirements:

• Technical and detail-oriented person with good analytical abilities
• Previous Experience as a Technical Support in Linux
• Good English speaking and writing skills are a must
• Basic knowledge of computer networks
• Effectiveness in working within a team while maintaining good relationships
• Strong work ethics, and sense of responsibility
• Ability to stay composed, evaluate priorities, and make correct decisions in a high-stress situations

Appreciated skills/experiences:

• Experience in debugging large log files preferably by using the Linux terminal
• Experience with Linux Shell
• Experience with server/solution monitoring tools
• Strong multitasking capabilities

Extra appreciated skills/experiences:

• Experience with Technical Account Management
• Understanding of global markets and the trading industry
• Experience in working with the FIX protocol
• Experience with ticket managing system
• Experience with Git, and Docker
• Basic knowledge of SQL
• Text file handling in any scripting language
• Experience with managing FTP/NAS storage
• Experience with crunching big data and creating reports

Opportunities:

• Competitive compensation and benefits
• Becoming a part of a dynamic team that works on innovative and challenging cutting edge solutions for the trading industry across the globe
• Opportunities to grow and develop your skills on a professional level
• Stimulating environment with excellent work conditions