Customer Experience Representative - Dutch language

• Conducting oral and written communication with customers, obligatorily adhering to pre-defined rules and procedures with the client
• Informing and advising customers on service characteristics, as well as answering customer questions
• Finding solutions and providing information to the customer so they can self-handle the case
• Regular monitoring of the client's case status
• Providing feedback to the customer
• Monitoring of the SLA
• Providing timely and quality reporting to the Client Relation Manager on the activities and work processes
• Providing support for continuous improvement of the process

What we expect from you:

• High school diploma or higher
• Excellent knowledge of the Dutch language, good speaking and writing skills
• Advanced knowledge of the English language
• Basic computer literacy
• Excellent communication and problem-solving skills
• Good organizational skills
• Accuracy in data entry
• The ability to proper business communicate with colleagues

What you will get from us:

• A remote or hybrid model of work
• Competitive and regular earnings
• Opportunity to develop skills through paid training
• Work in a large, international team