Iskustvo
Junior
Angažman
Puno radno vrijeme
Rok prijave
još 30 dana
O kompaniji
Mplus is the fastest-growing BPO solutions provider in Europe with over 15 years of experience in multiple industries and more than 12,000 professionals across 36 locations in 14 countries. With a sharp focus on turning every customer contact into added value, Mplus delivers a 360° approach to customer experience design through its flexible customer experience solutions, best-in-class BPO services, and in-house process optimization technologies that are tailored to meet the demands of the ever-changing environment.
Opis posla
Are you proud of your French language communication as well as problem-solving skills? Would you describe yourself as a tech-savvy person with the ability to absorb and retain information quickly? If so, you would be a perfect fit for our Help Desk Representative position!
While providing quality technical support and presenting ideas in user-friendly language, your main duties would be:
- Talking customers through basic problem-solving processes
- Ensuring that customer faults are being worked in a manner that will result in the achievement of customer Service Level Agreement's and customer satisfaction
- Troubleshooting undocumented problems
- Allocating workload, assisting new employees and providing feedback for improvement
- Understanding the end to end processes that underpin quality customer service
- Conducting service audits
Kvalifikacije
What we expect from you:
- High school diploma
- Fluency in speaking and writing of French language
- Intermediate knowledge of English language
- Advanced knowledge level of Windows OS
- Ability to troubleshoot hardware and software issues
- Experience in some of the following fields is preferred: General IT HW/SW installation and maintenance, MS OS installation, connection equipment and networking, web environment or similar
- Analytical and problem-solving attitude
- Exceptional customer service orientation and team spirit
- Willingness to work flexible shifts
Dodatne Informacije
What you will get from us:
- Competitive and regular earnings
- Opportunity to develop skills through paid training
- Work in a large, international team
- Advancement opportunities/Career development
There is no need for previous experience, as long as you are ready to learn and have fun during that process!
If you want to give yourself a try in the new role, apply and join us!
Only shortlisted candidates will be contacted. Good luck!
Oglas istekao?
Slični Oglasi
Specijalist korisničke podrške na francuskom jeziku
Mplusremote
Lokacija
Sarajevo
Iskustvo
Junior
Rok prijave
još 30 dana
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