Iskustvo
Junior
Angažman
Puno radno vrijeme
Rok prijave
još 30 dana
O kompaniji
Mplus is the fastest-growing BPO solutions provider in Europe with over 15 years of experience in multiple industries and more than 12,000 professionals across 36 locations in 14 countries. With a sharp focus on turning every customer contact into added value, Mplus delivers a 360° approach to customer experience design through its flexible customer experience solutions, best-in-class BPO services, and in-house process optimization technologies that are tailored to meet the demands of the ever-changing environment.
Opis posla
Are you proud of your French language communication as well as problem-solving skills? Would you describe yourself as a tech-savvy person with the ability to absorb and retain information quickly? If so, you would be a perfect fit for our Help Desk Representative position!
While providing quality technical support and presenting ideas in user-friendly language, your main duties would be:
- Talking customers through basic problem-solving processes
- Ensuring that customer faults are being worked in a manner that will result in the achievement of customer Service Level Agreement's and customer satisfaction
- Troubleshooting undocumented problems
- Allocating workload, assisting new employees and providing feedback for improvement
- Understanding the end to end processes that underpin quality customer service
- Conducting service audits
Kvalifikacije
What we expect from you:
- High school diploma
- Fluency in speaking and writing of French language
- Intermediate knowledge of English language
- Advanced knowledge level of Windows OS
- Ability to troubleshoot hardware and software issues
- Experience in some of the following fields is preferred: General IT HW/SW installation and maintenance, MS OS installation, connection equipment and networking, web environment or similar
- Analytical and problem-solving attitude
- Exceptional customer service orientation and team spirit
- Willingness to work flexible shifts
Dodatne Informacije
What you will get from us:
- Competitive and regular earnings
- Opportunity to develop skills through paid training
- Work in a large, international team
- Advancement opportunities/Career development
There is no need for previous experience, as long as you are ready to learn and have fun during that process!
If you want to give yourself a try in the new role, apply and join us!
Only shortlisted candidates will be contacted. Good luck!
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