We are the first and only personalized health platform to provide health plan administration, holistic wellbeing solutions, and comprehensive health navigation – all in one place. Personalized, human-centric, and powerfully simple, Personify Health helps businesses optimize investments in their members while empowering people to engage more deeply with their health.
Personify Health aims to address the issues of increasing healthcare costs and complexity by breaking down traditional silos found in healthcare and rejecting a one-size-fits-all mentality. Backed by decades of experience and global operations, the company brings together industry-leading health, wellbeing, navigation, and benefits solutions to offer a first-of-its-kind personalized health platform. The end-to-end platform makes it easier to proactively respond to people’s unique needs across their lives through a combination of data-driven personalization capabilities, a science-backed methodology, and concierge-level clinical services.
Opis posla
The primary responsibility of the Partner Operations Specialist is to liaise between internal teams and partners to address and resolve inquiries and issues related to partner functions. They serve as front-line support with inquiries, connect with relevant stakeholders to ensure a successful partner experience, and reinforce operationally healthy experiences between our partners and mutual clients. To be successful in this role, the ideal candidate would be highly organized, maintaining a sense of urgency for our organizational needs and best interests. The ideal candidate holds effective time management skills and has a keen interest in research, problem-solving, and process development.
In this role you will wear many hats, but your knowledge will be essential in the following:
Serve as support for partner inquiries related to operational function and day-to-day process, product design, and partner integration into the Personify Health platform
Support the creation and management of partner documentation within internal database
Respond to routine client-related, partner, and internal team requests and support the successful resolution of issues
Collaborate cross-functional with teams across the organization
Monitor partner case queue daily
Work with key stakeholders on launch readiness for new partners
Navigate multiple databases simultaneously for inquiry research and resolution
Support additional projects as required
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Kvalifikacije
In Order To Represent The Best Of What We Have To Offer You Come To Us With a Multitude Of Positive Attributes Including
Bachelor’s degree or equivalent experience
1-2 years’ experience with a SaaS-based software solution-based company (desired, but not required)
You also take pride in offering the following Core Skills, Competencies, and Characteristics:
Capacity to complete tasks quickly and with a strong sense of urgency
Excellent and effective communication skills, both written and verbal
Resourceful, with a solid ability to collaborate well with peers
Proficiency in Microsoft Office suite and CRM tools such as Salesforce
Willingness to accept and contribute new ideas and adapt to a rapidly changing, high-growth environment
Passion for team building across the Product organization and cross-functionally within Personify Health
Self-directed, results-oriented attitude with strong project management skills
Confident to interact in a meaningful way across partners
Sense of pace and prioritization to ensure work is completed within the expected timelines
Ability to multitask and perform effectively with multiple priorities
A high level of professionalism and positive work behavior
Dodatne Informacije
No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!
Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice.
We strive to cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity, Equity, Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level), members, clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing.