Technical Support

• Solve a lot more problems than you create
• Be impactful instead of busy
• Be fearless in giving and receiving feedback

Your responsibilities will include:

• Solving the problem of our users with the best solution possible (including workarounds)
• Provide consistent communication and feedback from users to the team
• Ideate and drive initiatives to improve customer experience
• Write clear, concise documentation to simplify complex or technical topics
• Develop a deep understanding of how QuickMail.com works, know the system inside out
• Create accurate bug reports to help the developers understand where an issue is coming from and how to replicate it

Must-haves

• You solve more problems than you create and don't need hand-holding
• You're tech-savvy and love technical details
• You have the initiative and drive to take ownership of your role and raise the bar for the team
• Ability to give and take direct feedback regularly without getting defensive to help us all improve
• Can take informed decisions and move through uncertainty
• A fast and reliable internet connection and a good computer (at least 32 GB RAM) with a webcam
• Demonstrate that you have great attention to detail by entering koala when asked what is your favorite animal
• A fluent English speaker who excels at clear, concise written communication (proper grammar, spelling, and punctuation)
• Comfortable working in European time zone

Bonus points

• Experience working as technical support in SaaS or other email software
• Experience working in a fully-remote team
• Experience in retail management
• Experience in coding
• Experience in a competitive environment requiring personal discipline (college athletics, music, esports, etc.)
• Knowledgeable in the email ecosystem. (SPF, DKIM, and DMARC records, email deliverability, etc.)

Highlights

• 💻 Work remotely, and join us for our yearly team retreat In Thailand
• 👐 Join a meritocracy, no politics needed (nor welcomed)
• 📖 We practice open-book management (understand how the business works and why what you work on really matters for our clients)
• 📚 We focus on learning and personal growth ($100/mo budget for learning/books/courses)