OSS Operations and Support Engineer

This is us

This is your role

• Resolving incidents and defects as an L2 advanced tech analyst working closely with expert product (WPOs) and service support.
• Executing application deployment
• Manage technical documentation
• Monitor, Support, and Troubleshoot daily OSS processes.
• Execute operational activities following schedule of daily activities
• Monitor the performance of the systems.
• Applying Agile methodology by working very closely with WPOs and Scrum Master.
• Develop and deliver training to colleagues and clients.
• Maintain the record of work activities.
• Monitor work within the team and assigned subject expertise.
• Collaborate in activity coordination.
• Continually improve processes and procedures

This is you

Required skills:

• Proven knowledge of Order Management System (OMS) software, order fulfillment, and inventory operations processes.
• Experience in Nokia FlowOne OMS is a plus
• OSS and BSS system integration - implements, and provides advanced support for the network, operating systems, applications, products, and services
• Business analyst of Telco OSS/BSS process
• Knowledge of Oracle PL/SQL, REST, SOAP
• Basic knowledge of Linux administration and Java
• Knowledge of PostgreSQL and MongoDB monitoring
• Application deployment process and support (release and deployment management)
• Familiar with the usage of Jenkins and Grafana
• English professional proficiency

Nice-to-have skills:

• Expertise in integrating, configuring, deploying, and managing centrally provided cloud services
• Experience in configuring and managing databases like Oracle, MS SQL, and/or PostgreSQL
• Familiarity with Agile Team management tools such as JIRA and Confluence
• Good working knowledge on Linux and/or Windows operating systems

What awaits you at Qinshift?