Account Management Analyst - iGaming

Responsibilities:

• Regularly monitor and analyze competitor activities and offerings. Identify trends, new features, and strategies used by competitors. Prepare comprehensive reports on the competitive landscape and suggest improvements.
• Conduct market research to understand the current and emerging trends in the online slots industry. Analyze market demands, customer preferences, and geographical trends. Compile data to support strategic decisions and product development.
• Evaluate newly released games from competitors and within the company. Assess game performance, features, and player engagement. Provide detailed feedback and suggestions for game improvements.
• Review and analyze the promotional strategies of competitors and their impact on player engagement. Track the effectiveness of in-house promotions and recommend optimizations. Develop insights to enhance future promotional campaigns.
• Perform quality assurance checks on game content, including icons, graphics, and overall design. Ensure all content meets the company's quality standards and is free of errors. Coordinate with the design team to address any content issues.
• Conduct regular and thorough reviews of operator websites featuring our games, focusing on game functionality, bet processes, and overall user experience.
• Verify the correct integration and positioning of games on operator platforms, ensuring they are in line with agreements and expectations.
• Collaborate with support and account management teams to gather comprehensive feedback and insights on game performance and operator compliance.
• Develop and maintain detailed reports on quality assurance activities, findings, and follow-up actions.
• Act as a liaison between the technical team and account managers, providing crucial feedback for continuous product improvement.
• Stay updated with industry standards, regulations, and best practices to ensure compliance and excellence in our gaming offerings.

• Fluency in English and Bosnian.
• Residency in ONLY in Tuzla, Bosnia and Herzegovina.
• Candidates must submit their CV in the Europass format, including all relevant details of their professional experience and skills.
• Proven experience in quality assurance, ideally within the gaming or online betting industry.
• Strong attention to detail and the ability to manage multiple tasks efficiently.
• Excellent analytical and problem-solving skills.
• Good communication and interpersonal skills to effectively report findings and work across different teams.
• Familiarity with gaming operations, online betting systems, and industry regulations is highly advantageous.
• Ability to work independently and in a team environment.
• A high school diploma is required; a Bachelor’s degree in a relevant field is preferred.