Zoho CRM Administrator

Key Responsibilities:

• Lead the administration, configuration, and optimization of our Zoho applications
• Create and manage user roles, profiles, and permissions within Zoho One environment
• Work closely with other team members to identify application needs and implement them
• Provide training and support to users on Zoho applications ensuring their effective utilization
• Collaborate with Backend developers to integrate Zoho apps with our product
• Troubleshoot, debug and resolve issues related to Zoho application or escalate them to external support
• Monitor system performance, data integrity, and security to ensure smooth operation
• Maintain documentation of Zoho configurations and processes

• Minimum 3 years of experience in application/system administration
• Solid understanding of CRM best practices and data management
• Experience with Zoho One Cloud Platform
• Strong problem-solving skills and the ability to diagnose and solve technical issues
• Excellent communication skills to interact with users, stakeholders, and technical team
• Experience with other CRM/ERP systems or cloud-based platforms will be considered an advantage
• Knowledge of SQL databases and data analytics
• Self-starter with the ability to work with minimal supervision
• Passion for improving skills and learning new technologies
• Zoho certifications are a plus
• Fluency in English, both written and spoken is required

Benefits

• Competitive compensation package
• Opportunity to work for a fast growing company in one of the hottest industries
• Flexible working hours and environment with great vacation policy
• Modern work equipment
• 35-hour working week