Iskustvo
Junior
Angažman
Puno radno vrijeme
Rok prijave
još 28 dana
O kompaniji
Ematic Solutions is a marketing and technology consultancy that helps B2C companies build a fully integrated, high-ROI digital ecosystem. We are a team of digital marketers, engineers, designers, copywriters, operation specialists and account managers spread across the world.
We’re entrepreneurial team players who take personal accountability for our business, our customers and ourselves.
Hey stop scrolling! Are you a digital marketeer, passionate about being in the digital performance marketing realm? If yes - you're one step closer to being a part of the Best Marketing and Technology Consultancy out there! 😎
Opis posla
What's The Gig?
- Onboard new customers and guide them through the setup process to ensure a smooth transition onto their chosen platform.
- Build and maintain strong relationships with key decision makers within assigned B2B customer accounts, acting as their primary point of contact.
- Manage customer expectations and provide consistent and timely communication to ensure a high level of customer satisfaction.
- Review customer performance and develop strategic plans to maximize growth and return on investment (ROI).
- Gather feedback from customers and provide valuable insights to the internal team for product improvements and enhancements to enhance customer engagement.
- Identify growth opportunities throughout the customer's subscription period and develop and execute renewal/retention strategies.
- Identify upsell and cross-sell opportunities to increase customer value and expand their usage of the platform.
- Document troubleshooting and problem resolution steps for efficient issue resolution and future reference.
- Focus on customer retention activities as part of the overall portfolio growth strategy.
- Conduct research on All-in-One Cross Channel Platforms and Digital Marketing tools, processes, concepts, and jargon to stay up-to-date with industry trends and best practices.
Kvalifikacije
What We’re Looking For
- Have 0-2 years in Customer Success, Client Services and/or Digital Marketing experience related.
- Keen interest in learning a broad base of digital marketing including Analytics, Content Marketing, CRM, CRO, Ecommerce, Performance Marketing and SEO.
- Have impeccable written and verbal communication skills, both in English and , able to convey difficult concepts to the clients and have good negotiation skills.
- Detail-oriented and highly organized; ability to prioritize, multi-task, and perform tasks effectively under pressure with a systematic approach.
- Have analytical and strong problem solving skills to synthesize data into clear insights for clients.
- A good team player and aims to continue improving with the team and also able to work within and cross departments
- A fast and continuous learner, especially in this fast changing data & technology driven environment.
- Proficiency in Google Sheet & MS Excel
- Basic knowledge of Google and Facebook Ad campaigns execution.
- Basic knowledge of Digital Marketing Tools (i.e Email Platforms, CRM, CDP, Google Analytics) are plus.
Dodatne Informacije
What We Offer
- All the perks that come with working in a startup, client-side, and we pay competitively with an attractive, long-term compensation model.
- Be part of a fast-growing company that nurtures entrepreneurial nature and a startup culture and wants to unlock the best version of you.
- Work with a diverse team of smart people who are also fun after work.
- Collaborate with a multi-national team across APAC.
- Opportunity to travel for better exposure across our operating markets.
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