Mplus

Frontline Support Associate - German and English language

Support

Iskustvo
Junior
Angažman
Puno radno vrijeme
Rok prijave
još 24 dana

O kompaniji

Our professional team of highly skilled customer service agents establishes communication with your customers at any time and through any channel. We have been on the market for years and we have the experience and outsourcing expertise to improve your Customer Care activities.

For us, it is important to understand what leads your business to sustainability and customer loyalty. Today business is required to be agile, well-connected, innovative, client-centered and aligned with forthcoming customer needs and M Plus Banja Luka is a go-to provider of Customer Care solutions.

Opis posla

Are you a foodie who loves helping others? Do you have a knack for great communication and want to be the hero who ensures that orders get from the kitchen to the customer—on time, every time? If you’re excited about making an impact, solving problems, and delivering an exceptional experience—this is the role for you!

What You’ll Be Doing:

  • Supporting customers, couriers or venue partners via live chat and phone.
  • Ensuring smooth delivery operations, making sure that each order reaches its destination on tim

Kvalifikacije

Who You Are

  • You have advanced communication skills in both German and English
  • You’re a fast learner, able to manage multiple tasks, and comfortable in a fast-paced environment
  • Customer-focused - we’re here to create exceptional experiences for our customers, every time they reach out
  • You love being part of a team and enjoy problem-solving with others
  • You can commit to various shift hours, as our service is open 7 days a week
  • No prior experience? No problem! We’re looking for students or anyone with a hunger to learn and grow

Dodatne Informacije

What We Offer You

  • Remote work: Enjoy working from the comfort of your own home
  • Flexible contract options: Choose full-time or part-time (4 or 6 hours/day) contract model
  • Indefinite-term contract
  • Comprehensive benefits package: Private health insurance, employee discounts, paid training, birthday day-off and more
  • Work in a large, international team

Ready to Join Us

If you’re looking for a role where every day brings something new and you can make a difference in customers' lives, apply now and be part of an exciting, fast-growing company

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